Refund policy
🧭 Return & Exchange Policy
⚠️ Items must be returned in their original condition and packaging, including any bonus socks (if applicable).
1️⃣ For hygiene reasons, 2-pack and 3-pack socks cannot be returned or exchanged.
2️⃣ All other eligible items must include the original packaging and any complimentary pair of socks (if received).
🇨🇦 Limited-Time Offer — Free Returns on All Orders!
We stand behind every piece we make and will do whatever it takes to keep you 110% happy.
You have 30 days from delivery to return eligible items in their original condition and with tags attached.
⚠️ Please note:
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For hygiene reasons, socks and underwear (including boxers) are non-returnable and non-exchangeable.
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Items marked Final Sale / Clearance are also not eligible for return or exchange.
Once your return is received and inspected, your refund or exchange will be processed within 48 hours. Refunds usually appear on your statement within 5–10 business days.
If you have questions or wish to start a return, contact us at sales@merino.tech — our team will gladly assist you.
🌟 110% Happiness Guarantee
If you’re not completely thrilled with your purchase, we’ll make it right — full refund or exchange, no questions asked.
Simply email sales@merino.tech and we’ll take care of you right away.
🔁 Return Process Summary
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Items can be returned within 30 days of delivery.
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Products must be in original condition and packaging.
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Socks and underwear are final sale for hygiene reasons.
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Once inspected, a refund or exchange will be issued promptly to your original payment method.
