Thank you for choosing Merino.tech. Here is everything about how your order gets from our warehouse to your door in Canada: costs, timing, tracking and what to do if something goes wrong.
Shipping rates
Shipping within Canada is free on every order of CAD $65 or more. Orders under CAD $65 ship for a flat CAD $8.10. The rate is shown at checkout before you pay, and free shipping applies automatically once your subtotal reaches the threshold.
- Orders of CAD $65 and up: free shipping
- Orders under CAD $65: CAD $8.10 flat rate
We regularly run promotions with free shipping on lower order values, so keep an eye on the announcement bar at the top of the site.
Processing and dispatch
Orders placed before noon (Eastern Time) on a business day are dispatched the same day. Orders placed after noon, on weekends or on public holidays are dispatched on the next business day. You will receive a confirmation email as soon as your parcel leaves our warehouse.
Delivery times
Standard shipping arrives within 3 to 4 business days for most Canadian addresses. Remote and northern regions can take a few days longer. Delivery times are estimates: carriers may run late during peak season, severe weather or holiday periods, and we cannot control transit once the parcel is handed over.
Carriers and tracking
All orders ship with a tracked courier service. Once your order is dispatched you will receive an email with the carrier name and a tracking number, so you can follow the parcel all the way to delivery. If you enter a PO Box as your shipping address, we will select a carrier that delivers to PO Boxes.
Delivery issues
If your parcel is delayed, shows as delivered but has not arrived, or arrives damaged, contact us at help@merino.tech with your order number. We will trace the shipment with the carrier and, where needed, send a replacement or issue a refund. Please get in touch within 14 days of the estimated delivery date so we can open a claim in time.
Address changes
Need to change your shipping address? Email us as soon as possible with your order number and the new address. We can update it before the order is dispatched; after that, changes depend on the carrier and may not be possible.
Returns and exchanges
Not the right size or colour? You have 30 days from delivery to return eligible items in their original condition with tags attached, and we provide one pre-paid return label per order. Socks, underwear and items marked Final Sale cannot be returned for hygiene reasons. Full details are in our Return & Exchange Policy.
Questions
Anything else about shipping? Email help@merino.tech or use the contact form. We usually reply within one business day.